How mediation can help you in such matters
Traditionally, the next step is to initiate proceedings in court to collect the amount you have claimed, which will of course resolve the conflict, but you will probably never see this customer again.
In this case, mediation is an alternative way to resolve your dispute which is not only cheaper, faster and simpler but also offers more guarantees as a long-term solution.
After all, the mediator will try to restore communication so that the company and the customer can reach a joint solution.
Both parties reach a consensus, which will be more easily enforced in practice than a decision imposed by the court against the will of one of the parties, clearly creating a win-win situation.
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